How reviews work

Reviews on I Make Stuff are there to help you choose. Here's how we keep them honest.

Who can write a review

• Only customers who bought the product and received it can review it. Every review is marked as a verified purchase.
• Sellers can't review their own products, and can't edit, hide or remove reviews of them.
• We don't import reviews from other products, websites or marketplaces.

No rewards for reviews

We never offer anything — discounts, free products, points or prize draws — in return for a review, and sellers on I Make Stuff aren't allowed to either. Asking for a review is fine; paying for one, or for a good one, isn't. If you were offered something in return for a review here, please tell us.

Every rating counts

• Reviews appear as soon as they're written. Positive and negative reviews are published on exactly the same terms.
• A product's star rating is the average of all its published reviews — nothing is filtered out to improve it.
• We never remove a review because it's critical, low-rated or unwelcome to the seller.

When a review is removed

Only for one of these reasons:

• Not a genuine review (e.g. fake, written by the seller or someone connected to them)
• Written in return for a reward that wasn't disclosed
• Offensive, abusive, threatening or unlawful
• Contains someone's personal information
• Not about the product (e.g. spam, advertising, links)
• Removed at the reviewer's own request

The reason is recorded each time. Product pages show how many reviews have been removed under this policy.

Something wrong?

If you think a review is fake, or was removed unfairly, please contact us from your account, or reply to any email from us.